Contact us
Have a project in mind? Need a prototype, a 3D print, a technical drawing, or a consultation? Contact us: we respond within 24 hours and provide free, no-obligation quotes.
MATRO Suisse Design is located in Savosa, Via Campagna 1—just minutes from Lugano, Bellinzona, and Mendrisio. We're open by appointment, with flexible hours to meet our clients' needs.
Frequently asked questions (FAQ)
QUESTION 1
How long does it take to deliver a 3D print?
For standard orders, delivery occurs within 2–5 business days. With the rapid prototyping service, the prototype is ready within 48 hours of project confirmation.
QUESTION 2
Do you operate only in Ticino or in other cantons as well?
We operate primarily in the Canton of Ticino (Lugano, Bellinzona, Locarno, Mendrisio, Chiasso, and surrounding areas). For special projects, we are also available in other cantons and in northern Italy.
QUESTION 3
How does the quote work?
The quote is free and without obligation. Simply send us your measurements, the 3D file (STL, STEP, OBJ), or even just a photo and a description of the item. We will respond within 24 hours with costs, lead times, and material options.
QUESTION 4
Can I bring a broken item to be repaired with 3D printing?
Yes, it's one of our most popular services. Bring us the item or send us a photo: we'll measure it, model it, and print the missing or broken piece. This works for appliances, sports equipment, designer items, mechanical spare parts, and much more.